Privacy Policy

We operates the website [website URL] (the “Site”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site, place an order, join our rewards program, or otherwise interact with us. By using our Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

Information you give us directly

  • Name, email address, phone number
  • Delivery/pickup location or address
  • Payment information (processed securely through our payment provider — we do not store full card numbers)
  • Order history and preferences
  • Messages you send us (customer service inquiries, feedback, contest entries)

Information collected automatically

  • IP address, browser type, device type
  • Pages visited, time spent on the Site, referring URLs
  • Location data (if you enable location services, e.g., to find your nearest stand)
  • Cookies and similar tracking technologies (see Section 4)

Information from third parties

  • If you sign in using a third-party account (e.g., Google, Apple) or use a mobile ordering app, we may receive information from that provider as permitted by your settings.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders
  • Manage your rewards/loyalty account
  • Send order confirmations, receipts, and customer service communications
  • Send promotional emails, texts, or push notifications (you can opt out at any time)
  • Improve our Site, menu offerings, and customer experience
  • Detect and prevent fraud or misuse of our Site
  • Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers who help us operate our business (payment processors, delivery/order platforms, email/SMS providers, analytics providers)
  • Franchise locations or affiliates (if applicable), to fulfill your order or manage your account
  • Legal authorities, if required by law, subpoena, or to protect our rights, property, or safety
  • Business transfers, if we’re involved in a merger, acquisition, or sale of assets

4. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Keep your cart/order information as you browse
  • Remember your preferences and login status
  • Understand how visitors use our Site (via tools like Google Analytics)
  • Deliver relevant ads (if applicable)

You can control cookies through your browser settings. Disabling cookies may affect Site functionality, such as saving your cart or remembering your location.

5. Your Choices & Rights

Depending on your location, you may have the right to:

  • Access, correct, or delete your personal information
  • Opt out of marketing emails/texts (via the unsubscribe link or by contacting us)
  • Opt out of the sale or sharing of personal information (we do not sell data, but some state laws still require this disclosure)
  • Request a copy of the data we hold about you

To exercise these rights, contact us using the information in Section 9.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA/CPRA). If you are in the EU/UK, you may have rights under the GDPR. [Include a state/region-specific section here if applicable to your customer base.]

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy

Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can delete it.

8. Third-Party Links

Our Site may contain links to third-party websites (e.g., delivery apps, social media). We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a new “Effective Date.” We encourage you to review this page periodically.